indraTerms of Use
We at indra operate a sportsbook and live-dealer platform accepting deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, Mandini, local payment, online payment) from users in supported jurisdictions. These terms outline your rights and obligations when you create an account, fund it, place bets, and withdraw winnings on our platform.
Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. By joining indra, you acknowledge you have read these terms, understand our policies, and agree to be bound by them.
This document covers account eligibility, deposits and withdrawals, bonus terms, settlement logic, dispute resolution, and our commitment to fair play. We reserve the right to update these terms; changes take effect immediately upon publication on this page.
Account Eligibility and Your indra Membership
We require all users to be adults (age of majority in their jurisdiction) and residents of supported regions. When you open an account with indra, you provide your legal name, contact details, and payment information. We conduct identity verification before your first withdrawal; you must provide government ID (national card or passport) and proof of payment-method ownership (DANA, e-wallet, mobile banking, or bank account).
On indra, one person may maintain only one account. Multiple accounts tied to the same identity, email, or payment method constitute a violation of our terms and may result in account suspension and forfeiture of funds. We monitor for duplicate accounts using identity data, device fingerprinting, and payment-method cross-referencing.
When you join indra, you agree that your account is for your personal, non-commercial use only. You may not use our platform on behalf of another person, organization, or entity without explicit written consent from our compliance team. Account holders are responsible for all activity on their account; you may not share login credentials with third parties.
Deposits and Withdrawal Flows on indra
We accept deposits from a variety of payment methods. local payment, online payment, e-wallet, mobile banking, and local payment process instantly. online payment transfers settle within minutes. Bank transfers via e-wallet, mobile banking, local payment, and online payment may take up to one business day depending on bank processing. Your indra account balance updates as soon as we receive confirmation; you can place bets immediately upon deposit confirmation.
Deposits are non-refundable unless we have made a processing error. If you deposit accidentally or change your mind, contact our support team immediately; we will review your request but cannot guarantee reversal after settlement cycles begin. Our commitment is that deposits fund your account reliably — funds should not remain in limbo or disappear without explanation.
Withdrawals on indra require verified accounts. Your first withdrawal triggers identity and payment-method confirmation if not already completed. Subsequent withdrawals process faster once verified. We withdraw to the same payment method you used to deposit, except in cases where your payment provider has blocked incoming transfers (in which case we may request an alternative method).
Withdrawal timing depends on your payment provider, not indra. e-wallet, mobile banking, local payment transfers typically complete within hours. Bank withdrawals depend on bank processing; online payment, e-wallet, mobile banking, and local payment may take one to three business days. We do not hold funds after processing; delays are due to payment-provider queues or bank settlement windows.
On indra, deposits and withdrawals follow clear timelines. We commit to processing your request within our control; payment-provider delays are outside our scope. We document all transactions in your account history for transparency.
Betting, Settlement, and Bonus Terms
On our sportsbook, we offer markets for Liga 1, Piala Indonesia, Piala AFF, Champions League, and other football tournaments, plus live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each market has specific rules outlined at placement time.
Settlement on indra follows official results confirmed by tournament organisers and governing bodies. For football, we wait for final match confirmation; for live-dealer games, settlement is automatic upon round conclusion. Disputed outcomes are reviewed against video replay (live-dealer) or official records (sports) within 48 hours. If indra error is confirmed, we credit your account; if the original settlement was correct, the outcome stands.
We do not advertise fixed-amount bonuses or promotional payouts. Any temporary offers we publish are subject to terms published at the time of promotion. Bonus funds, if credited, are subject to rollover requirements and may expire if unused within a specified window. We treat all bonus terms as part of this agreement; any changes to bonus policy are communicated via email and in-app notification.
Dispute Resolution and Your Rights on indra
If you believe indra has made a settlement error, miscalculated a payout, or violated our terms, contact our support team within 30 days of the incident. We will review your dispute and respond with a decision within 5 business days. If you remain unsatisfied, you may request escalation to our compliance team for independent review.
We commit to fair play, transparent odds, and documented account history. You have the right to review all your betting history, settlement records, and payment transactions in your indra account. We retain this data for audit purposes and make it available upon request.
Our services are available only where local law permits. If your jurisdiction prohibits online wagering or changes its legal status while your account is active, we may suspend or close your account. Remaining balance will be returned via your original payment method. We are not liable for regulatory changes in your jurisdiction.
Our indra Commitment to Security and Compliance
We at indra encrypt all payment data, protect your personal information, and maintain secure account access. Your login credentials are hashed; we never store passwords in plain text. Multi-factor authentication is available on your account settings; we encourage users to enable it for additional security.
Our platform operates across multiple geographies. Users in Jakarta, Surabaya, Bandung, and Medan may experience different legal frameworks; we respect local law and adjust service availability accordingly. During holidays (Idul Fitri, Idul Adha, Imlek), our support team may have limited availability; urgent disputes are handled by on-call staff.
Our Commitments
- Transparent odds and fair settlement
- subject to verification via DANA, e-wallet, mobile banking, banks
- Verified identity and payment security
- Documented account history and dispute review
Prohibited on indra
- Multiple accounts per user
- Commercial or third-party use
- Fraudulent identity or payment details
- Access from prohibited jurisdictions
We reserve the right to suspend or close your indra account if we detect fraudulent activity, violation of these terms, or breach of local law. If account closure occurs, any remaining balance (minus any applicable fees for violations) will be returned. We may retain anonymised transaction data for compliance and regulatory purposes.
These terms constitute the entire agreement between you and indra regarding your account and use of our platform. Any modification to these terms is effective immediately upon publication. Continued use of indra after such publication indicates your acceptance of the revised terms.