indra Casino & Sportsbook FAQ

Start by visiting indra.bet or opening our app. Click the registration button and enter your email, phone number, and a strong password. Verify your email and phone with the codes we send. Next, complete KYC (Know Your Customer) verification by uploading a valid ID (passport, national ID, or driver's license) and proof of address. Review takes 1–2 business days. Once approved, your account is active. Link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet)—and make your first deposit. Your account is now ready to access sportsbook markets, live-dealer tables, slots, and esports markets on indra.

We require two documents: (1) a government-issued photo ID—passport, national identity card (KTP), or driver's license—and (2) proof of address, such as a utility bill, bank statement, or tax certificate dated within the last three months. Both documents must be clear, in color, and show your full name and date of birth. Upload both files through your account settings under Verification. Our team reviews documents within 1–2 business days. If a document is unclear or incomplete, we may ask you to resubmit. Keep copies for your records; we store them securely on our servers.

Once you submit a withdrawal request on indra, our verification team reviews it within one business day. If your account is in good standing and your identity has been verified, we approve most withdrawals immediately. The time your bank or payment provider takes to credit your account depends on the method: mobile banking and local payment typically settle within 1–2 hours; online payment, e-wallet, and mobile banking within 2–4 hours; bank transfers (local payment, online payment, e-wallet, mobile banking) may take 1–3 business days depending on the receiving bank. We do not control settlement times; contact your bank if a transfer does not appear.

You can request deletion of your personal data by logging into your indra account and navigating to Settings > Privacy & Data. Click "Request Data Deletion" and confirm. Alternatively, email our privacy team at the address listed on our privacy policy page with your full name, account email, and the phrase "I request deletion of my personal data." We will respond within 30 days. Please note: we retain transaction records and identity documents as required by financial regulations for up to seven years. Deletion of your indra account does not automatically delete all associated data; you must submit a separate data-deletion request if you wish us to remove personal information where legally permitted.

Log in to your indra account and go to Deposit. Select your payment method (mobile banking, local payment, or online payment) and enter the amount. Click "Proceed" and you will be redirected to the payment provider's app or website. Authorize the transaction in e-wallet, mobile banking, or local payment using your PIN or biometric. Once authorized, you return to indra and your balance updates within seconds. If you use a linked bank account (online payment, e-wallet, mobile banking, local payment) instead, enter the amount and follow the in-app transfer instructions; deposits settle within 1–2 hours. Always verify the receiving account details match indra before confirming. If a deposit does not appear, check your payment app's transaction history; if the charge went through but indra did not receive it, contact our support team with your transaction ID.

We at indra periodically offer welcome incentives for newly registered accounts. The terms of any offer are posted in your account under Promotions at the time you join; offers vary and may change without notice. All offers carry conditions—such as minimum deposit amounts, playthrough requirements, or market restrictions—that you must read before accepting. We do not guarantee any specific offer amount or structure. Your indra account is eligible for promotions only if you have completed identity verification and your account is in good standing. For details on current promotions, check your account dashboard or contact our support team.

Our indra sportsbook covers Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, World Cup, and international friendlies. We also offer markets on badminton, MotoGP, and other regional tournaments. Live-betting options appear during active matches; you can place bets on match result, goals, corners, and player performance. Odds update in real time as the match progresses. Visit the Sports section on indra to browse upcoming fixtures and available markets. Betting rules and settlement procedures are listed in our terms page; read them before placing your first bet.

Contact our indra support team by emailing the address listed on our Contact page (accessible from the main website footer or your account settings). Include your account email, full name, and a clear description of your issue. We respond to support emails within one business day during standard hours. For faster assistance with urgent account issues—such as unauthorized access or payment problems—use the live-chat feature in your indra account (if available in your region). You can also submit a support ticket directly through your account under Help. Keep a copy of your initial email for reference; include the ticket number in any follow-up messages.

Start by visiting indra.bet or opening our app. Click the registration button and enter your email, phone number, and a strong password. Verify your email and phone with the codes we send. Next, complete KYC (Know Your Customer) verification by uploading a valid ID and proof of address. Review takes 1–2 business days. Once approved, link a payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet) and make your first deposit. Your account is now ready to access sportsbook markets, live-dealer tables, slots, and esports on indra.